DO YOU NEED TO CUT YOUR TELEPHONE COSTS?

INSTALLATION

You will not be required to change your existing infrastructure as the
hardware installed is compatible with Analogue and Digital (BRI or PRI)
PABXs.

No CAPEX costs ensuring that you start saving from the
word go. We are flexible in our approach by providing you with agreements
that suite your needs.

HARDWARE & BANDWIDTH

This gateway facilitates high quality voice termination by monitoring calls for jitter, packet loss and can transparently switch your calls to the PSTN whenever conditions demand.

In order to ensure quality voice termination we use fibre, where ever possible, or diginet access links to connect your office to our local POP.

The bandwidth that we provide you with is determined by the number of outgoing concurrent calls that you make ensuring that you never run out of capacity.

OUR VOIP NETWORK / RELIABILITY

Our network is owned and fully managed by us from end to end thus ensuring that you get the highest quality voice services and billing information that is real-time.

We have various Point Of Presence (POP) where we connect via a dedicated fibre link to over 50 national and international interconnect partners. This way we can ensure that you get the best possible cost savings.

The gateway installed provides you with a Fail-Over if the IP link drops below a pre-defined level, the calls you make will then be routed through a telco line.

VALUE ADDS

Proactive monitoring: We measure the latency, jitter and packet loss by means of deploying probes across your network to simulate voice calls. Should a problem arise the system generates sms's that notify you the client, your dedicated account executive, technical director, technical manager and technician.

Account management: An account executive will be assigned to your company as your main point of contact to ensure that we always connect you to the world. In the service level agreement a regular meeting will be set between yourself and Cloud 9 Communications. At this meeting your account manager will report back to you on the following:

• Quality of Service
• Any overflow and the reason for it
• Any upgrades made to the clients voice network
• Network up time and
• Report back on monthly savings analysis.
  

Customer Service Centre (CSC): The CSC is available 24 hours, 7 days a week and 365 days a year. All answered calls are logged in the call centre management system; and then you are allocated a reference number. You will be e-mailed the reference number and will be kept informed of any updates or progress on the queries via e-mail as soon as they occur.

Customer Portal: This allows you access all service online with our web based solution. Interact in real-time, via the web.Through this secure online facility you can monitor your transactions. Reporting options include daily usage per call type, detailed call records, savings analyses, discount summaries/comparisons / graphs, installation status and service enquiries. Your queries can be logged via e-mail or the customer portal.

VOIP SAVINGS

NATIONAL CALLS save up to 30%
MOBILE
save up to 45% INTERNATIONAL save up to 50% INTER-BRANCH save up to 62%

VoIP is a product of Cloud 9 Communications - truly South African, proudly African. A network of over 50 direct interconnects spanning Sub-Saharan Africa through to Asia Pacific and the Middle East. The Network is fully redundant with POP's in South African and London. Further complimenting our international network are our South Africa retail voice products -

SAVING YOU MONEY So how do you qualify?

A current minimum monthly telco spend of
R50 000.00 on National, mobile and international combined in order for us to provide you with this solution that will be cost effective for both parties.

You will need to supply us with the following documentation:

• Telkom account
  
• Monthly Time Management System report
  

You may fax your Telkom bill to 086 522 9412

So go ahead and give us a call on 083 778 4775 for a free cost analysis.